ViasesDigital Channels

Viases Cloud CC is an omnichannel system that supports not only the audio channel, but also chat, email and social media channels. Thanks to the integrated system, you can serve your customers via chat, email, social media, and you can provide customer satisfaction quickly and efficiently by using ready made answers and templates.

You can increase your service quality with a number of advanced features such as routing multiple chat or email calls simultaneously to clients representatives, prioritizing by number of friends or followers on social media, channel history and channel independent viewing.

  • Track your customer history on a single system
  • Prevent possible losses in non-positive opinions
  • Quickly respond to customer requests by capturing notifications
  • Check all platforms (audio, e-mail, chat and social media) in one system
  • Create customer loyalty by allowing customer service to respond quickly to requests