At this point, our outsource customers can respond quickly to the wishes of their customers thanks to flexible and advanced architecture of Viases. Many outsource companies that we work with can make external calls with different types of dialers (Predictive, Progressive, Preview, Robot), and achieve and even get ahead of their competitors in terms of reach rates and production values.
With our advanced IVR application, they can design detailed IVR scenarios and with the Inbound and Outbound scenarios, they serve customers without the need of a customer representative.