E-commerce, Retail Sector
Call Center Solutions

We serve our customers with our solutions in the field of e-commerce in different channels. Customer satisfaction of e-commerce companies is more critical than many sectors. For this reason, in addition to the voice channel, they also provide services to their customers via Chat, E-mail and social media channels. At this point, our Viases solutions come to the fore.

Through a single platform, voice, chat, e-mail and social media channels can be serviced, different channels are offered over the opportunity to manage the customer more easily and accurately.


Order status Inquiry (IVR)

Sosyal Media Management (Facebook, Twitter)

Chat Service, E-mail Service

Shipping status inquiry (IVR)

Survey Calls (IVR)

Campaign Information Calls

Churn, Callback Calls