With Viases insurance solutions, maximize customer satisfaction by improving the quality of service offered to your customers by customer representatives at your call center.
Abandoned Call Module(CallBack)
With the Inbound or Outbound Dialer system, there may be calls (abandoned) of the customers calling or called by the Call Center yet cannot start a call due to engaged lines or for some other reasons. These calls can be automatically uploaded to a common pool by the system. The customer representative can switch to the outbound call status at any time and call the missed calls and the data in the pool in order of priority. Thus, if the persons who couldn’t reach you, hang up the line or cannot contact you in busy conditions have been called back by the system, you can follow the information such as what kind of transaction is made as a result of such calls. With SYS Viases Callback module, you can access all calls with daily, weekly and monthly reports.