What isCall Progress Detection?

Call Progress Detection is an important tool for the predictive search system used by dialer systems in terms of performing efficient external search campaigns.

With Viases CPD support, you can detect operator announcements and increase your productivity by connecting only customer-answered calls to a customer representative.  Viases CPD not only allows answering machine detection, but also categorizes sounds using sound analysis algorithms. Viases can be integrated into different predictive search systems to improve customer experience and increase the efficiency of representatives with CPD.

  • Increases Call Center external performance
  • Can be integrated with all other automatic dialer systems
  • Provides detailed analysis of operator announcements
  • Transmits the call to the dialer system within five seconds
  • Provides optimization tools for accurate detection of operator announcements
  • VOIP and PSTN network support available
  • Prevents customers from being disturbed by identifying rejected calls
  • Detects the announcements of GSM operators within 5 seconds in unreachable calls In this way, the lines will not be busy during the announcement
  • Identifies unused numbers, prevents re-calls and deletes these numbers
  • Works independently from call center systems and can be integrated with all major dialer systems
  • It has various filtering options and flexible interface reporting tools.