What isCall Progress Detection?
Call Progress Detection is an important tool for the predictive search system used by dialer systems in terms of performing efficient external search campaigns.
With Viases CPD support, you can detect operator announcements and increase your productivity by connecting only customer-answered calls to a customer representative. Viases CPD not only allows answering machine detection, but also categorizes sounds using sound analysis algorithms. Viases can be integrated into different predictive search systems to improve customer experience and increase the efficiency of representatives with CPD.