Viases Recorder for Microsoft Lync enables recording of internal and external calls of an organization. The Viases Recorder server receives the signaling information over a secure connection and decrypts the SRTP data that is synchronously received from the mirror port of the network switch, which allows call to be recorded without consuming any Lync resource and without the need for conferencing resources.
Viases Recorder supports the Microsoft wideband and narrowband Real Time Audio (RTA) codec and also other codecs like G723, G722 and A-law. The recordings can be transcoded to other media types for download and playback. The system captures SRTP and SSRTP signaling without any loss in data integrity and so the preserving the quality of the conversation.
- Distributed Solution
- Call Recording
- Search & Playback
- Call Analytics
- Call Trend Analytics
On the monitor screen, you can listen all the predefined channels on the system as live, monitor them live, add notes to the calls, and stop and restart recording.
On the menu at the left hand side, there are the groups defined by administrator. When you select a group, you can view the channels defined under that group.
Channels can be seen as listed or as icon on the screen.
The screen of each agent can also be viewed based on the authority.